7 questions a condo committee should ask before choosing an EV charging provider

Many charging providers offer "zero investment" or a very low installation price, but what you actually get differs a lot: safety, payment collection and support after installation. This article lists the questions a condo committee should ask every provider, why each one matters, and EVC's answers, so you can compare like for like.

The signed contract is what applies. This article is a guide for evaluation only.

7 questions to ask every provider

1. Have you installed charging stations in condos before, and where?

   Why ask: Condos run on a shared electrical system, need approval under the condominium's rules, and serve many residents. Providers without that experience often miss parts of the electrical planning and shared use.

   EVC: We have built charging stations for condos and buildings since 2021, with 100+ stations nationwide. Projects include The Parkland Charan-Pinklao (1,784 units), Supalai Loft Talat Phlu (879 units), The Clover Thonglor, Lumpini Condotown Ekkachai 48 and organizations such as SCG Packaging.

2. What standards do the equipment and installation meet, and who designs it?

   Why ask: Uncertified chargers, or wiring without a dedicated circuit and the right residual current protection for EVs, risk electric leakage, overheating cables and fire in the car park.

   EVC: Our chargers are certified to IEC 61851-1 and IEC 62196, with electrical equipment certified to TIS and/or IEC. Stations are designed and installed to the EIT standard by licensed electrical engineers, each with a dedicated circuit, a Type B residual current breaker per charger, an emergency stop button and a fire extinguisher (see all safety systems).

3. Who owns the equipment, and who pays for everything?

   Why ask: Some offers look cheap at first, but the condo ends up paying for chargers, installation or repairs later.

   EVC: EVC invests 100% in the chargers, electrical system and app, and owns the equipment. Once approved, the juristic person invests nothing.

4. How do residents charge and pay? Does the juristic person collect money?

   Why ask: Without a payment system, the juristic person has to read meters, split electricity by unit, collect money and handle complaints.

   EVC: Residents scan a QR code and pay in the Galvanic app with PromptPay or a credit card. The juristic person doesn't collect money or read meters (see how the app works).

5. What happens when residents leave their cars after charging?

   Why ask: With a limited number of chargers, cars left after a full charge block other residents and become disputes the juristic person has to handle.

   EVC: The app can charge an overstay fee after charging finishes, on terms agreed with the juristic person, so the bays keep turning over for everyone.

6. Who sets the charging price, and what is the revenue share based on? Can we check it?

   Why ask: If the provider can change prices at will, or the share is calculated on an unclear basis, the juristic person can't verify its income.

   EVC: EVC sets and adjusts the rate with the juristic person's approval and advance notice to users, based on actual electricity costs and nearby AC charger prices. The share is calculated after the payment gateway fee stated in the proposal, split by the contract ratio, and paid monthly with a report of actual usage.

7. Who looks after the chargers, who repairs faults, and is it insured?

   Why ask: Chargers are used every day. Someone has to inspect and repair them; the juristic person shouldn't have to find a technician.

   EVC: Technicians inspect every 4–6 months for the whole contract. Repairs and replacements from normal use are entirely EVC's responsibility, and damage caused by a charger fault is covered by insurance, subject to the policy terms. Residents report problems to the Galvanic call center on 093-164-7993, 24 hours a day.

Cheap can cost more in the long run

A condo charging station is not the same as a charger in a house. It runs on the building's shared electrical system, must follow the condominium's regulations, and is used by many residents every day. A contractor with no condo experience, uncertified low-cost equipment or no payment system can leave the juristic person carrying both the safety risk and the day-to-day admin after installation.

Who is responsible for what

The last point for the juristic person, exclusivity for the contract term, is worth understanding from the start, since EVC pays for all the equipment.

Can we add chargers if usage grows?

The juristic person can request more chargers once usage reaches the threshold agreed in the contract. For chargers beyond that, EVC will install more at the market price at the time of the request.

From agreement to launch

1. Site survey: free and without commitment, by EVC's engineers
2. Electrical design: a plan that suits the building
3. Contract signing: revenue share and all terms written in
4. Installation and training: 2–4 weeks on average, including training for building staff
5. Launch: residents charge through the app and the juristic person gets a monthly report

For the money flow in detail, read how condos earn revenue from charging stations, or book a free site survey to see a draft contract. The EVC team will walk your committee through every term before you decide.