Charging with the Galvanic app, step by step

EVC charging stations in condos run on the Galvanic app. No cards, no coins, no need to contact the management office. This guide walks residents through their first charge.

Charge in 6 steps

1. Download the app and log in

   Search for "Galvanic" in the App Store or Google Play and log in. You only do this once.

2. Plug in

   Park in a charging bay and plug the Type 2 connector firmly into your car's charging port.

3. Check in and scan the QR code

   In the app, select "Check-in", scan the QR code on the charging head, then select Next.

4. Start charging

   Select Start Charging. The app shows the charging status, so you don't need to wait by the car.

5. Stop charging

   When you've charged enough, select Stop Charging, unplug the connector and put it back neatly.

6. Check the record and pay

   Review the charging record in the app and pay with PromptPay or a credit card.

See the full app guide (PDF).

Charging won't start? Check these first

• The connector is fully plugged into the car
• You've checked in and scanned the QR code on the charger you're using
• Your phone is connected to the internet

Still stuck? Call the Galvanic call center on 093-164-7993, 24 hours a day. The number and instructions are also on the sign at each charger.

If you see smoke, a burning smell or sparks

1. Press the red emergency stop button on the charger
2. Move away from the car and charger, then call 199
3. Don't unplug the cable by hand, and don't use lifts when evacuating
4. Notify the juristic person and the Galvanic call center

Read the full plan in what to do if there's a fire at a condo EV charging station.

Shared charger etiquette

• Move your car when charging is done so others can use the bay
• Put the cable back; don't leave it across the driveway
• If a cable is damaged or a charger seems faulty, stop using it and call the Galvanic call center

Wondering how long charging takes? Read how long it takes to charge an EV.